Customer Service

My Promise

I am a true believer of old fashion customer service. If you are in need of any assistance, please do not hesitate to contact us by phone, e-mail or in writing (contact information).

100% customer satisfaction is not our goal... it is our promise!

Jim Guild
Owner
Famous Brands Outlet

Contact via E-mail

Please use our simple and secure contact form.

Contact via Mail

Famous Brands Outlet
412 North Franklin St.
Watkins Glen, New York 14891

Contact via Phone

Telephone 888-535-4952

Contact Store

Telephone 888-535-4952

Retail Store Information

Questions and Answers

Find answers to questions we receive most often about Famous Brands Outlet.

Account Information

Review Prior Orders
Change Password
Change Mailing/Billing Address
Change Email Address
Forgot User ID
Forgot Password

Account Information Answers

Shipping Information

We ship UPS Monday thru Friday. Please allow processing time (usually 24 to 48 hours if item is in stock) from the time you place your order.

For our continental US customers, we charge a flat $8.95 for orders under $99.00 and FREE UPS Standard Ground Shipping for orders whose totals are above $99.00.

Rush Shipping is available upon request.

UPS 2nd Day Air:    $24.95
UPS 3 Day Select:  $16.95

USPS Priority Mail is used for our Alaska, Hawaii and APO customers at a flat rate of $19.95.

At this time we do not ship internationally.

Sizing Questions

Please refer to our sizing information page.

Returns

Please refer to our return policy for details.

Privacy and Security

Please refer to our privacy and security polices for details.

If you can't find the answer to your question, please contact us directly.


We do our very best to provide you with the most up to date and accurate product and pricing information on our web site. In the event that an error does occur and incorrect information is posted, we reserve the right to correct or cancel an order at any time.